POLICIES

Our policy is changing and will be taking effect as of the 1st of February 2024. This policy can be found at the bottom of your email confirmation, within your consultation forms (online & in person), on our website, in our instagram highlight reels & in our February newsletter.

Please read all policies before booking your appointment.

For all bookings, you will receive an email of our updated policies.

All Laser, All IPL & Radio Frequency Pay Per Session:

A £20 booking fee is required to book all treatments. 

A consultation and patch test will be required 7 days prior to treatment.

If there is a cancellation within 48 hours of any treatment or a no show, a 50% charge of the total treatment amount will be incurred and charged to the card we have on file. The £20 booking fee will be deducted off this 50% cancellation/no show charge. A new £20 booking fee will be required when rebooking an appointment after a cancellation or no show.

If there has not been a cancellation within 48 hours of a treatment then the £20 booking fee will continue as a rolling booking fee for pay as you go laser sessions.

The £20 booking fee will be deducted off the total treatment amount if you do not wish to book in for the next treatment required or recommended. 

All Facial Treatments & All Cryopen Treatments:

A £20 booking fee is required to book all treatments. 

If there is a cancellation within 48 hours of any treatment or a no show, a 50% charge of the total treatment amount will be incurred and charged to the card we have on file. The £20 booking fee will be deducted off this 50% cancellation/no show charge. A new £20 booking fee will be required when rebooking an appointment after a cancellation or no show.

If there has not been a cancellation within 48 hours of a treatment then the £20 booking fee will continue as a rolling booking fee for all facial treatments and all Cryopen treatments. 

The £20 booking fee will be deducted off the total treatment amount if you do not wish to book in for the next treatment required or recommended.

All Laser, All IPL & Radio Frequency Pay Upfront Packages & Paypal Pay Later Packages:

A prepay £20 booking fee is required when booking a consultation to secure your appointment.

A consultation and patch test will be required 7 days prior to treatment.

For pay up front laser packages or PayPal pay later laser packages the £20 booking fee will be deduced from the total package amount. 

Pay upfront packages and PayPal pay later packages are non-refundable.  

For pay up front packages and PayPal pay later packages, you may move an appointment if you cancel outside of the 48 hour window prior to treatment. However, if there has been a cancellation with less than 48 hours notice, you will have 1 treatment session deducted from your package.

Rescheduling Appointments:

Appointments can be rescheduled up to 48 hours prior to appointment. If rescheduling occurs with less than 48 hours notice then the cancellation policy will come into effect. 

Gift Vouchers, online & in store purchase:

Gift vouchers are valid until the expiry date specified and cannot be redeemed or replaced after this date. The Laser Co is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen. This voucher is non-refundable and cannot be exchanged for cash. This voucher is not valid with any other offer and / or special at The Laser Co. This voucher must be used by one person in one visit.